FAQ?
What is a BLDC Hub motor?
A BLDC (Brushless DC) Hub motor is an electric motor that uses permanent magnets and electronically controlled commutation to provide high efficiency and smooth operation. It is commonly used in electric vehicles, including electric cycles, due to its compact size and reliable performance.
What is an electric cycle conversion kit?
An electric cycle conversion kit is a package of components that can be added to a regular bicycle to convert it into an electric-powered cycle. It typically includes a BLDC Hub motor, motor controller, battery, throttle, and necessary wiring and accessories. With a conversion kit, you can upgrade your existing bicycle to an electric cycle easily and affordably.
Are the electric cycle conversion kits easy to install?
Absolutely! At Autoforest, we value our customers' satisfaction and provide dedicated customer support even after the purchase. If you have any questions, concerns, or need assistance regarding our electric cycle conversion kits, feel free to reach out to our support team. We are here to help you make the most of your conversion kit.
Are electric cycle conversion kits compatible with all types of bicycles?
Our Electric cycle conversion kits are designed to be compatible with most standard bicycles. However, it is essential to ensure that your bicycle meets the necessary requirements for the specific conversion kit you choose. Factors such as frame compatibility, wheel size, and available space for mounting components should be considered.
What is the estimated delivery time for Autoforest electric cycle conversion kits?
We strive to ensure prompt delivery of our products. The estimated delivery time for Autoforest electric cycle conversion kits is typically within 5-7 business days, depending on your location. However, please note that actual delivery times may vary due to factors such as shipping carrier, customs clearance, and unforeseen circumstances.
What is your refund policy?
At Autoforest, we want our customers to be fully satisfied with their purchase. If you encounter any issues or are not completely happy with your electric cycle conversion kit, please contact our customer support within 7 days of receiving the product. We will assess the situation and provide assistance, which may include a refund or replacement, based on our refund policy.
Do your electric cycle conversion kits come with a warranty?
Yes, all Autoforest electric cycle conversion kits are backed by a comprehensive warranty. We offer a 1-year manufacturer's warranty from the date of purchase, covering any manufacturing defects or malfunctions in the components of the kit. Also we provide the service for bldc hub Motor. Please refer to our warranty terms and conditions for more details.
Do you offer customer support after the purchase?
Absolutely! At Autoforest, we value our customers' satisfaction and provide dedicated customer support even after the purchase. If you have any questions, concerns, or need assistance regarding our electric cycle conversion kits, feel free to reach out to our support team. We are here to help you make the most of your conversion kit.
How does the pedal assist feature work?
The pedal assist feature in Autoforest electric cycle conversion kits detects your pedaling motion and automatically provides electric assistance based on the selected level. It amplifies your pedaling power, making it easier to climb hills, ride against strong headwinds, or maintain a consistent speed. You can adjust the level of assistance using the control panel or handlebar-mounted throttle.
